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        What does OEM stand for?
        OEM stands for Original Equipment Manufacturer. OEM's such as Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non OEM name brand products. Because many of our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non OEM name brand products utilize the same printer specific ink as the OEM name brands.

        What is a remanufactured cartridge?
        A remanufactured cartridge is a cartridge that has been disassembled and its worn parts replaced. The cartridge then receives a new print head, is refilled with ink, and is tested in the factory to guarantee print quality. It is basically the recycling of an empty cartridge. Remanufacturing is considered more comprehensive than recharging or refilling. Your printer's print head cleaning utility (described in your printer's operating manual) should always be run 1-2 times after inserting a remanufactured cartridge.

        What is an ink refill kit?
        An ink refill kit consists of ink bottles, syringes, and an air balance clip. Refilling is simply the process of injecting ink from the bottles into your existing cartridge. The air balance clip is used to balance the air inside your cartridge, assuring that ink will flow from the cartridge head immediately upon printing. Your printer's print head cleaning utility (described in your printer's operating manual) should always be run 1-2 times after inserting a refilled cartridge.

        Is Remanufactured the same as Refurbished?
        No. Refurbished means an item was originally defective, but was reworked by the factory and repaired. Remanufactured means that the product worked perfectly well for it's initial purpose. Then is was been taken apart down to it's key components, cleaned, inspected, reassembled and tested for use again. Just because a cartridge ran out of ink, doesn't mean the print-head and electronics are not still in perfectly working order.

        How do I know which cartridges I need?
        Look on the cartridge itself for the model number. This number is the one to reference in our product section.

        Do you sell "G" (half-full) starter cartridges?
        No, we don't. However we do sell the appropriate replacement fully-filled cartridges ("A", "AN", etc.). Typically, "G" cartridges (designated by the last letter of an HP cartridge model number) are the cartridges that come with new printers. These cartridges are not completely filled to lower the cost of new printers. When you order a cartridge from, you will always get a full cartridge.

        Should I try to print with my old cartridge after it's empty?
        We don't recommend on that. An inkjet printer works by heating a very small amount of ink, which is then jetted onto the paper. The ink cools the resistors used to heat the ink. If there is no ink, the resistors overheat and burn out. This shortens the life of the print-head. So, when the low ink warning light glows, it is time to change your cartridge. Keep a spare cartridge ready to go, and you won't have to stop printing, except to change cartridges.

        How much is shipping?
        Shipping charges are explained in detail on our Shipping information page.

        Are your products guaranteed?
        Yes. We offer 1-Year Money Back Guarantee on everything we sell exclude OEM items. For more information, please review our Guarantee page.

        Which credit cards do you accept?
        We currently accept Visa/MasterCard, Discover, American Express & PayPal.

        Can I combine two orders?
        Sorry, we cannot combine orders. Once orders are placed they are immediately put into the processing queue. On rare occasions we can, but only if you notify us quickly before your first order is processed. Once an order is processed by our shipping department, you will have to place a second order online.

        How can I contact you?
        You may click Info to see the contact information and e-mail directory.

        What is MICR toner cartridge?
        MICR stands for Magnetic Ink Character Recognition. It's a special magnetic toner used in printing bank checks on plain paper.

        Will refilling my inkjet cartridges void my printer's warranty?
        No, refilling your cartridges or using compatible or remanufactured cartridges will not void your printer's warranty. Thanks to the Magnuson-Moss Warranty Improvement Act, a company cannot sell a product under the pretense that the consumer must purchase replacement parts, add-ons, etc., from that particular company. Magnuson-Moss Warranty Improvement Act, United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302 "(c) No warrantor of a consumer product may condition his written or implied warranty of such product on a consumer's using, in connection with such product, any article or service (other than article or service provided without charge under terms of the warranty) which is identified by brand, trade or corporate name; except that prohibition of this subsection may be waived by the commission if: 1) Warrantor satisfies Commission that warranted product will function properly only if the article or service so identified is used in connection with warranted product, and 2) Commission finds that such a waiver is in public's interest." What this means to printer users! This means that a manufacturer of a printer you are using cannot void your printer's warranty because you use a cartridge or refill kit manufactured by some one other than the printer manufacturer. This prohibition includes use of remanufactured cartridges, compatible cartridges, refill kits, etc. For more information on this act, contact the Federal Trade Commission at (202) 326-3128.