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        What should I do when my cartridge's nozzles are blocked with dried ink?
        Stamp the clogged nozzles on a paper towel filled with warm water for 4-5 times, and check if you see all colors on the paper towel. Reinstall the cartridge and run the print head cleaning mechanism (described in your printer's operating manual). If this does not work, repeat the procedure. If your cartridge still does not print after repeating, you will need to contact us to get a new replacement cartridge because the print head of your existing cartridge is probably damaged.



        How many times can I refill my existing cartridge?
        On average, a cartridge can be refilled 4-5 times. Please keep in mind that this is an average. Each product varies in the number of times it can be refilled. The condition of the cartridge must also be considered.



        What is the proper way to handle my cartridge?
        Cartridges should always be handled with care. Do not touch the nozzles. You should keep your cartridges in the protective wrapping until you place them in the printer. If you keep empty cartridges to refill later, they should be stored in an air tight container until you refill them.



        What can I do if my printer does not print after refilling my cartridge?
        Using the syringe supplied in your refill kit, inject air into the air vent to clean the nozzles. A small amount of ink should be emitted from the nozzles upon injection. If this procedure is ineffective, fill a small dish with warm water and soak the nozzles for approximately 1 hour. After soaking, dry the nozzle using a soft tissue or cotton swab and inject air into the air vent. Reinstall the cartridge, making sure to run the print head cleaning utility (described in your printer's operating manual), and attempt to print again.



        What should I do if there are white streaks in my printouts?
        Check if the cartridge is empty. If it is not, place the cartridge on a soft tissue, allowing some ink to leak out. Allow the nozzle to then sit for a few minutes before gently wiping it with a soft tissue or cotton swab. Reinstall the cartridge, run the print head cleaning utility (described in your printer's operating manual) and attempt to print again.



        What should I do if ink is continuously flowing from the nozzle?
        First check to make sure the rubber stopper is properly placed within the refill hole. If the stopper is properly placed and ink is still flowing, the bladder inside the cartridge has most likely been damaged. You will need to purchase a new cartridge. You can still temporarily use the cartridge by covering the top air vent with a piece of scotch or masking tape.



        What should I do if printer does not recognize the cartridge?
        This happens when the contact point of printer head got or ink around. Spot the wet area with lint-free cloth or paper and reset into the cradle. Even though you cleaned the area you have the same problem, you have to replace the cartridge.



        What should I do if my print quality is poor after refilling?
        Using a soft tissue or cotton swab, clean any ink from the nozzle. Reinstall the cartridge, run the print head cleaning utility (described in your printer's operating manual), and attempt to print again. Overfilling your cartridge can often cause this problem.