Pack items securely - Put open cartridges or
refill kits in a resealable plastic bag to prevent ink leakage. Write your name
and the RMA number on the RMA form, located on your left, and attach to the
outside of the package. We recommend using carriers like UPS or FedEx because
they provide tracking numbers. If you send the package through US mail, please
use the Delivery Confirmation service. Customers are responsible for the secure
return of merchandise and for return shipping charges. InksOutlet.com will not
be responsible for packages lost by the carrier.
In order to keep our prices low and competitive
we are unable to issue a refund for any return postage. You will be responsible
to return any item(s) back to us at your cost for us to process your request
for either a refund or exchange. Note: 25% restocking fee will apply if you return promotion items. Once we receive your package, we will ship
replacements within one to two days. Refunds require up to one week to process.
Packages returned without an RMA number may experience processing delays beyond
the 7-14 business days. We will not notify you when a credit is issued to your
account, so please check your credit card statement for confirmation. Return
merchandise as soon as possible. Unused RMA numbers are voided after 30 days.
Undelivered Products: A 15 business day waiting period is required before any
product shall be resent at the discretion of InksOutlet.com - InksOutlet.com
will re-send the package, no refund will be issued.
Re-manufactured cartridges are warranted for
a period of 365 days from the date of purchase invoice. You may return a product
for replacement or exchange to other products of the purchase price. No refund will be issued after 30 days of your purchase. Please keep in mind that the shipping charges are also not refundable. Re-manufactured ink cartridges must contain
no less than 75% of the original ink capacity. Sorry, but we do not assume responsibility
to damage of the printhead/circuitry assembly due to improper handling. Please
remove protective tape carefully!
